Support

Stuck on something? Most answers are below — and a real person reads every email.

Contact

Email hello@palmarum.dev and we'll get back to you as soon as we can. Include your iPhone model and iOS version if you're reporting a bug — it helps a lot.

Why does Palma ask for "Always Allow" location?

To keep recording your route while your screen is locked or you switch apps mid-run, iOS requires background location permission ("Always Allow"). Palma only tracks location while a run you started is in progress — you'll see iOS's blue location indicator whenever tracking is active. When you stop the run, tracking stops.

My run didn't appear in Stats

Runs you record in Palma save straight to your account the moment you finish — no third-party round trip. If one doesn't appear, it's kept safely on your device in the pending list until it uploads; failed saves are never lost. Pull down to refresh, or tap the refresh button in the header.

What about Strava?

Palma doesn't import from Strava. If you connected Strava before that changed, your finished runs still mirror out to your Strava account automatically. The supported way to bring workouts into Palma is Apple Health.

Do my Apple Watch (or Garmin) workouts show up?

Yes — grant Palma read access to your phone's health store and every workout that reaches it appears in the app: on iPhone that's Apple Health (Apple Watch workouts directly, Garmin and other devices through their own Health sync), and on Android it's Health Connect. Palma reads only; it doesn't write anything back.

The app was killed mid-run. Did I lose it?

No. The in-progress run is checkpointed every few seconds. When you reopen Palma it restores the buffered run — and if iOS kept the location task alive, it will have kept tracking the whole time.

Who is Sebastian?

Your coach. He builds a training plan around where you're starting from and writes you one short message each morning based on your streak, your mileage, today's workout, and the day's feast. If you're offline, he still has something to say — he just keeps it brief.

How do I delete my account and data?

In the app: You → Settings → Delete Account removes your account and your activities from our servers. You can also email us at the address above from the account you signed up with, and we'll do it for you.